RETAIL A+ COMPUTER TECHNICIAN

Micro Center • Madison Heights, MI

342d

About The Position

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented RETAIL A+ COMPUTER TECHNICIANS. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!

Requirements

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.

Nice To Haves

• Experience in retail or customer service environments.
• Familiarity with a variety of computer hardware and software systems.

Responsibilities

• Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
• Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.
• Recommend components/configurations and assemble customized computer systems.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus) and keep up-to-date on retail products and current technologies.
• Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.

Benefits

• Flexible Scheduled & Excellent Pay
• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees