RETAIL A+ COMPUTER TECHNICIAN

Micro Electronics • Fairfax, VA

279d

About The Position

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are currently seeking self-motivated, hard-working RETAIL A+ COMPUTER TECHNICIANS. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers.

Requirements

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time.

Nice To Haves

• Experience in retail customer service.
• Knowledge of current computer technologies and products.

Responsibilities

• Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment.
• Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction.
• Recommend components/configurations and assemble customized computer systems.
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event.
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus) and keep up-to-date on retail products and current technologies.
• Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.

Benefits

• Flexible Schedules & Excellent Pay
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• Benefit Coverage for Regular Full-Time Associates
• Esteemed Vendor & Company Job Training
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED