RETAIL A+ CERTIFIED COMPUTER TECHNICIAN
About The Position
Micro Center is a leading computer and electronic device big box retailer known for its extensive selection of computer products and knowledgeable staff. The company values passion, energy, and commitment to customer service and building long-term relationships. They are seeking self-motivated, results-driven Retail Computer Technicians. This role offers a base pay starting at $15/hour, with productivity incentives that can increase hourly rates up to $18-$35, plus SPIFFs. Technicians will spend up to half their time at the Service Counter, consulting with customers, easing concerns, and recommending service options, with the opportunity to earn uncapped commissions. The remaining time will be spent in the shop diagnosing and repairing various computer devices and maintaining constant communication with customers regarding repair status.
Requirements
- High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire
- Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
- Ability to lift up to 50 lbs.
- Ability to stand for prolonged periods of time
Nice To Haves
- Apple certifications are highly desirable
Responsibilities
- Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
- Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
- Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
- Assemble custom computers sold by our expert build-your-own (BYO) sales team
- Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
- Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
- Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis
Benefits
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with Company Match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
