ResWare Administrator - Grid151

Westcor•Plymouth Meeting, PA

13d

About The Position

Role and Responsibilities: · Work with operational management to create, modify, and document action workflows according to state/county/client requirements · Creating and maintaining Resware action lists · Working with current, experienced IT staff to maintain system · Communicating with Qualia and third-party support vendors as needed · Training and monitoring staff to ensure that Resware is used properly · Create, add, and revise document templates according to operational needs · Map documents in ResWare to the appropriate points · Create new clients and add their corresponding product types · Create custom integrations · Grant portal access and manage internal/external user access as well as role rights · Map internal documents to work in XML format · Map title premiums, underwriting documents, and rates · Identify, communicate, and resolve technical issues within ResWare · Monitor system performance and troubleshoot issues · Assist in pre-sales product demonstrations, provide assistance in scoping projects or developing proposals. · Develop project plans and ensure that implementations are completed on time and meets client expectations. · Coordinate the exchange of information among departments on the required deployment activities and processes to ensure successful deployments, supporting the cascade of knowledge and skills. · Use interpersonal skills to leverage relationships to drive implementation activities. · Performs other duties and projects as assigned.

Requirements

Prior experience in a Resware Administrator Role
Project Management skills utilizing analytical and problem-solving skills
Knowledge of title insurance or escrow closings.
Work under general supervision.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The employee is regularly required to talk or hear.
The employee frequently is required to sit.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
The employee must frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.

Nice To Haves

Basic knowledge of network infrastructure (switching and routing) a plus
SQL experience a plus
Bachelor's Degree, preferred.
Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.
Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment.
Strong attention to detail, excellent organizational skills, ability to manage multiple projects and the capacity to work under pressure and tight deadlines.
Capable of generating a high degree of respect and trust to develop, maintain strong relationships with business partners across all levels of stakeholders.

Responsibilities

Work with operational management to create, modify, and document action workflows according to state/county/client requirements
Creating and maintaining Resware action lists
Working with current, experienced IT staff to maintain system
Communicating with Qualia and third-party support vendors as needed
Training and monitoring staff to ensure that Resware is used properly
Create, add, and revise document templates according to operational needs
Map documents in ResWare to the appropriate points
Create new clients and add their corresponding product types
Create custom integrations
Grant portal access and manage internal/external user access as well as role rights
Map internal documents to work in XML format
Map title premiums, underwriting documents, and rates
Identify, communicate, and resolve technical issues within ResWare
Monitor system performance and troubleshoot issues
Assist in pre-sales product demonstrations, provide assistance in scoping projects or developing proposals.
Develop project plans and ensure that implementations are completed on time and meets client expectations.
Coordinate the exchange of information among departments on the required deployment activities and processes to ensure successful deployments, supporting the cascade of knowledge and skills.
Use interpersonal skills to leverage relationships to drive implementation activities.
Performs other duties and projects as assigned.