Resupply Specialist

Baxter International • Saint Paul, MN

96d

About The Position

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter THIS IS WHERE you build trust to achieve results! Baxter's products and therapies are on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter's employees are building upon the company's rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!

Requirements

• 3+ years of progressive experience in a customer service role; healthcare/medical field desirable.
• TIMS, JD Edwards or other third-party billing system experience preferred.
• Experience with Microsoft Office.
• Spanish-speaking skills a plus.
• Digital Literacy.
• Communication Skills.
• Fearless Communicator.
• Attention to Detail.
• Energy & Drive.

Responsibilities

• Provide accurate, adaptable, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests.
• Set up new accounts, document service requirements, maintain other records, and prepare customer required reports.
• Interface with customers/patients, health care teams, insurance representatives, account executives or other internal departments related to completing a resupply request for respiratory equipment.
• Quickly and accurately identify and assess individual customer needs, determining appropriate action within Baxter Hillrom Respiratory Health guidelines.
• Deliver front-line phone, email, system dashboard support on resupply products, explaining to customers what is needed to complete request in an easy-to-understand manner.
• Learn ongoing system support for Respiratory Health insurance and payer changes.
• Properly identify resupply types for correct billing, collaborating with the internal billing teams.
• Utilize multiple systems, investigation techniques, and problem-solving skills to attempt to first-time resolution on each request with speed and accuracy.
• Employ detail-oriented processes, adhering to prescription and insurance requirements, in multiple Baxter Hillrom systems to process new requests.
• Responsible for proactive calling for certain device resupply needs.
• Establish rapport over the phone quickly, and remain positive and upbeat.
• Timely and accurately process complaints received from patients/caregivers, as needed.

Benefits

• Medical and dental coverage that start on day one.
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount.
• 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching.
• Flexible Spending Accounts.
• Educational assistance programs.
• Paid holidays and paid time off ranging from 20 to 35 days based on length of service.
• Family and medical leaves of absence.
• Paid parental leave.
• Commuting benefits.
• Employee Discount Program.
• Employee Assistance Program (EAP).
• Childcare benefits.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing