Resupply Representative

PROMPTCARE COMPANIES INC•New Providence, NJ

13d

About The Position

PromptCare is seeking a highly motivated and skilled Resupply Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the respiratory and enteral nutrition industry, specifically in disposable supplies. The Resupply Representative processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must be proficient in all phases of insurance data collection, verification, and authorization. If you are a self-starter with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Requirements

High School Diploma or equivalent. Associate degree or some college preferred
Work experience in a Respiratory Home Durable Medical Equipment company
Must have strong PC skills, especially the MS Office suite

Responsibilities

Accurately and efficiently process Durable Medical Equipment (DME) sales orders for all resupply needs including oxygen, ventilator, tracheostomy and enteral nutrition
Verify insurance and update patient files - which include demographics, insurance, and benefit information
Manage patient prescriptions, requesting prior authorization, if necessary to fill the order
Responsible for communicating with patients and providers via telephone, email, and web portals
Develop working knowledge of Brightree, Document EMR Management, Microsoft Office, MS Teams, McKesson, Cardinal. Resupply web portals and other various applications or software pertaining to patient resupply fulfillment
Documentation and computer input of the new referral and subsequent patient admission from start to finish is critical and must always follow PromptCare’s policies and procedures
Maintain and fulfill responsibilities for productivity metrics
Other duties assigned

Benefits

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans