Restoration Supervisor/Crew Chief

Servpro•Jacksonville, FL

3d•$48,000 - $60,000

About The Position

Do you love helping people through difficult situations? As a new Restoration Supervisor, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development program available, which can include industry certifications In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!” Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

Effective written and oral communication with basic math and computer skills needed
High school diploma/GED
Valid driver’s license
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to successfully complete a background check subject to applicable law

Nice To Haves

IICRC certifications preferred

Responsibilities

Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Coordinate and perform production processes as scheduled and ensure quality control, this is a labor-intensive position
Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
Document a detailed and accurate job file to support the services provided
Manage and control labor and consumable usage on assigned projects.
Manage assets by protecting and using equipment and materials properly.