Restoration Specialist

NiSource•Findlay, OH

23h

About The Position

Manage and execute the activities associated with construction and operations restoration in accordance with all applicable requirements, ensuring safe, reliable service to customers in an efficient, economical manner. Coordinates with leaders, managers, field operations, front-line leaders, scheduling leaders, and engineers to ensure cost-effective restoration. Holds internal crews and external contractors accountable and works with management to resolve as necessary.

Requirements

High School Diploma Or equivalent
Experience working with paving, sewer and sod/seed restoration contractors
Experience in construction environment
Demonstrated knowledge and experience working with customers, contracts and emergency response
Knowledge of local, state, and federal operating codes
Strong knowledge of policies, procedures, and standards pertaining to construction
Ability to interpret construction drawings and operations maps
Working knowledge of operations support systems, internal mainframe systems windows based systems, etc.
Must be physically able to negotiate variety of terrain and building structures.
Must be able to work in all types of weather conditions.
May be required to periodically work beyond normal 8 hour day (at applicable overtime rate) to accommodate construction schedule and needs.
DL NUMBER - Driver License, Valid and in State
Must possess a valid driver's license and the ability to operate a company vehicle and have an excellent driving record.
Authorized to work in the United States without requiring sponsorship.

Nice To Haves

4-6 years underground utility construction experience
Leadership experience
Restoration experience
Construction Inspection experience
Operations Engineer/Engineering Technician experience
Experience in estimating project costs and creating job orders
Strong experience working with excel, work, power point, etc.

Responsibilities

Coordinates with the coordinators, municipalities, and contractors on the timeliness of our restoration repair
Performs field Q&A of the restoration process (I.e. backfill materials, compaction, concrete/asphalt materials, seed, sod, landscaping, etc.)
Takes the lead on investigating, resolving and responding to customer restoration concerns/complaints
Fosters and promotes valued relationships with government entities, industry associates, company affiliates, contractors and customers
Collaborates with field operations/construction services, field operations leaders, construction leaders, and construction managers to ensure internal/external crew efficiencies are achieved
Ensure contract adherence and adjust to changes as needed
Assures effective coordination, scheduling, and resource planning of restoration jobs
Works across geographic boundaries whenever necessary.
Supports leaders, managers, engineering and contractors in coaching and training of a geographically dispersed workforce
Actively interacts with internal/external crews’ leaders to ensure performance adheres to established metrics and policies/procedures
Reviews contractor invoicing, contractor daily progress reports, to ensure that the invoice is correct and to ensure contractor productivity is met
Works with construction coordinators and crew leaders to prepare proper estimation of hard and soft surface repairs to meet local codes (I.e. cut backs, paving requirement, type of repair material, etc.)
Attends pre-construction meetings with local municipalities to protect the interest of the company
Implements best practices while driving functional consistency, process standardization and operational excellence, while promoting safety
Partners with engineers and engineering technicians to develop best-value restoration practices and cost estimations
Supports a project management and planning culture
Promotes the necessary environment for effective customer satisfaction, communication, and collaboration
Assures activities and processes are implemented to ensure the safe, reliable and cost effective delivery of service to customers
Effective use of technology, tools and planning techniques to improve process results and tracking
Promotes and assures safe working environment and public safety
Executes construction services/operations strategies
Ensures timely and accurate job order execution and invoice payments to contractor
Provides input and supports strategic restoration objectives
Monitors backlog of restoration work to ensure closeout/completion of job orders