Experienced Restoration Project Manager in Elkridge

Servpro•Elkridge, MD

9d•$18 - $26

About The Position

Join SERVPRO Team Holland as our newest Restoration Project Manager in Elkridge, MD! Are you an experienced restoration professional with a passion for customer satisfaction? Are you looking for an actual CAREER path with plenty of promotional opportunities? We're seeking qualified and experienced Crew Chiefs to lead projects and our dedicated production crews. This pivotal role emphasizes customer service, revenue growth, and staff development. As a valued SERVPRO® franchise employee, you'll enjoy competitive pay and opportunities for continuous learning and growth. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!” Join us and make a significant impact in the restoration industry and in your community. Apply today! All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Each SERVPRO® Franchise is Independently Owned and Operated. Revised 9/24 Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

Ability to work a 24/7/365 job
Previous experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred; Xactimate® experience is a PLUS!
Valid driver's license
Ability to lift 50-100 pounds regularly
Comfort working in various environments (e.g., crawl spaces, attics)
Travel flexibility, including local and out-of-state trips when necessary
Successful completion of a background check

Responsibilities

Manage the overall customer experience, ensuring satisfaction and tracking reviews
Provide prompt responses to potential customers, demonstrating priority and professionalism
Coordinate crews and resources for active projects, overseeing project scopes and estimates
Maintain clear communication with clients, teammates, vendors, and insurance representatives
Oversee production expenses, including equipment, vehicles, and material assets
Ensure adherence to safety guidelines and risk management practices
Participate in the recruitment, hiring, and training of production teammates