Restoration Project Manager - Fire, Cleaning and Contents

Servpro•Commerce City, CO

2d•$65,000 - $80,000

About The Position

Let’s get right to it – work is better when it means something to you; when you know you’re making a difference and contributing in tangible ways. And most importantly, when you’re with a company that values your voice, your time and your talent. At Servpro of Denver North, we’ve got just such an opportunity. We’re searching for someone to join our team as a Restoration Project Manager in our Fire and Contents line of business. If you’re ready to dive into intriguing and rewarding work and discover multiple avenues for career development, keep reading and apply today. As a Project Manager focused on our Fire and Contents Line of Business, you will oversee our content and cleaning projects. You will manage production crews and jobs according to SERVPRO® procedures. You will assign and coordinate jobs with our crews and keep managers and owners updated on content, as appropriate. Day to day, you will scope and estimate jobs, supervise job scheduling, coordinate requirements for the job, complete job files, supervise production, and monitor jobs from start to finish. You will be on-site supervising and providing hands-on teaching. As a professional, you will resolve problems quickly as they arise and perform production work as needed. It will be important for you to focus on the details and to provide and communicate clear and accurate scoping of services and job estimates. As customer experience is our primary focus, you will monitor and follow up on all assigned jobs ensuring customer needs are met and communicate and establish rapport with commercial, insurance, and residential customers.

Requirements

Outstanding written and oral communication
Two (2) years of experience in project management
Two (2) years of experience of content cleaning
Familiarity with quality and health and safety standards
Ability to start and manage jobs - both physical labor and paperwork requirements
High school diploma/GED
Ability to successfully complete a background check subject to Federal and Colorado State law.
Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance.

Nice To Haves

IICRC certifications preferred
Xactimate experience preferred
Content Tracker experience or similar inventory software
Proficient in Microsoft Office
Familiarity with Ultrasonic cleaning practices
Familiarity and understanding of general tool use and construction standards
Excellent organizational and time-management skills

Responsibilities

Drive a company vehicle – you must have a satisfactory driving record.
Have a solid understanding of project management principles as it relates to content and cleaning.
Coordinate and perform restoration processes as scheduled and ensure quality control.
Facilitate a positive customer experience, communicating with customers, ensuring expectations are met and customer satisfaction of services.
Communicate clear expectations to production technicians and supervise their activities.
Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers; always follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
Document a detailed and accurate job file to support the services provided.
Oversee and determine needed resources (crews, jobs, equipment and materials) from start to finish with attention to budgetary limitations and following SERVPRO® production guidelines.
Manage Servpro assets by protecting and using equipment and materials properly.
Manage and provide hands- on instruction to production staff
Manage Work-in-Progress (WIP) and job file documentation
Work with other project managers, estimators, technicians, property owners and insurance adjusters.
Perform site visits to provide scopes of work and job details and data.
Ensure adherence to all health and safety standards and report issues.
Have a professional appearance and a great attitude.
Be on-call in a rotation with other team members.