Restoration Production Manager

Servpro•Southeastern NC, NC

15d•$60,000 - $80,000

About The Position

Servpro of New Hanover/Brunswick & S. Columbus/Pender & W. Onslow Counties is looking for an experienced Restoration Production Manager! Benefits Heath/Vision/Dental Insurance Paid Time OFF 401K Professional development And more! As the Restoration Production Manager , you will oversee all aspects of assigned restoration projects and assigned restoration crews. You are responsible for the mitigation crews responding to water, fire, mold, & biohazard losses for residential and commercial clients. This front-line management position leads their team to operational excellence.

Requirements

Valid driver’s license required
High school diploma/GED; Associate degree or Bachelor’s degree preferred
At least 1 year of management and/or supervisory experience
IICRC certification required
Must have at least 2 years experience in restoration industry
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Xactimate Estimating experience preferred

Responsibilities

Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses including equipment, vehicles, and other material assets
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Participate in recruiting, hiring, and training restoration teammates