Restoration Estimate & Documentation Specialist

Servpro•Medford, NY

7d•$50,000 - $60,000

About The Position

SERVPRO of Medford is seeking an experienced Restoration Estimate & Documentation Specialist to play a critical role in the accuracy, compliance, and optimization of our restoration estimates. This position is ideal for a detail-driven professional with advanced Xactimate knowledge who can analyze, refine, and strengthen estimates while ensuring all supporting documentation from the field aligns with insurance requirements. The Restoration Estimate and Documentation Specialist is responsible for reviewing, revising, and optimizing restoration estimates to ensure proper billing, maximum allowable recovery, and full documentation compliance. This role serves as a quality control and revenue protection function, working closely with project managers, field teams, and insurance representatives.

Requirements

Advanced Xactimate experience required
Strong understanding of insurance estimating, restoration scope, and carrier expectations
High-level administrative and organizational skills
Exceptional attention to detail and analytical ability
Strong written and verbal communication skills
Ability to manage multiple estimates and deadlines in a fast-paced environment
Proven ability to work independently and under pressure

Nice To Haves

Prior experience in the restoration or insurance claims industry
Familiarity with mitigation, contents, and reconstruction estimating
Experience reviewing or auditing estimates for compliance and billing accuracy
Detail-oriented and process-driven
Confident working with estimators, adjusters, and field teams
Proactive problem-solver with strong follow-through
Professional, reliable, and accountable

Responsibilities

Review and revise Xactimate estimates for accuracy, completeness, and optimization prior to submission
Ensure all line items are fully supported by field documentation, photos, notes, moisture readings, and reports
Identify missed scope, underpriced items, or inconsistencies and make necessary revisions
Cross-reference job documentation with estimates to meet carrier guidelines and audit standards
Improve estimate narratives and supporting explanations to reduce delays and rejections
Communicate with project managers and field staff to clarify scope and documentation gaps
Maintain organized, compliant job files ready for carrier review or audit
Support billing accuracy and timely collections by strengthening estimate submissions
Assist in standardizing estimating and documentation best practices across the office