Restoration Contents Manager

Paul Davis Restoration of Pittsburgh PA • Pittsburgh, PA

80d • $60,000 - $75,000

About The Position

As a Contents Manager with Paul Davis, you will lead a team of hardworking individuals dedicated to serving the community, particularly those affected by disasters. Your role will involve making a significant difference in the lives of others by ensuring that your team completes projects on budget while providing an exceptional customer experience. You will be expected to communicate effectively through modern technology, demonstrating empathy and a sense of urgency in your interactions.

Requirements

• MUST have strong computer skills, particularly Microsoft Word and Excel
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
• Ability to adapt to change
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Nice To Haves

• IICRC Training & Designations

Responsibilities

• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Focus and dedication to providing excellent customer service
• Assist other team members when needed and foster a positive working relationship with other departments
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
• Re-inspect job sites for quality control
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment
• Manage projects and existing crews
• Supervise pack-outs and inventory/evaluation of items

Benefits

• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Generous paid time off and several paid holidays
• Bonus opportunities based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees