Restoration Company Call Center Sales Rep

Servpro•Abilene, TX

1d•$20 - $23

About The Position

We are seeking a motivated, customer-focused individual to serve as the first point of contact for our restoration company. In this role, you will answer inbound calls, qualify potential customers, convert inquiries into scheduled jobs, and support our team by coordinating service appointments. You play a key role in creating a positive first impression and driving business growth. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Requirements

Prior experience in customer service, call intake, dispatching, or sales (restoration or home services preferred).
Strong communication and active listening skills.
Ability to remain calm and helpful during high-stress or emergency calls.
Comfortable with sales-style conversations and confident in converting leads.
Strong attention to detail and organizational skills.
Basic computer proficiency; experience with CRMs is a plus.

Responsibilities

Answer inbound calls promptly and professionally.
Provide excellent customer service with empathy, especially during emergency-related calls.
Gather detailed information about the customer’s restoration needs (water, fire, mold, etc.).
Qualify and convert leads into scheduled on-site assessments or service appointments.
Enter customer information and job details into our CRM/job management system.
Coordinate schedules with field technicians and ensure efficient job routing.
Follow up on open leads and maintain a strong pipeline of potential jobs.
Communicate with customers regarding appointment reminders, arrival times, and status updates.
Assist with basic administrative duties as needed.