Restoration Client Services Coordinator

Regent Reconstruction Inc • Lewisville, TX

5d • Onsite

About The Position

Regent Restoration is a family owned business and we have a great team and a great work culture. If you like a fun and fast paced work environment, where you can feel good about helping people and making a difference in someone's life...this is the place for you.

We are currently hiring a
full-time Water Damage Restoration Coordinator
to join our team. If you’re someone who thrives in a fast-paced environment and enjoys helping people during emergencies, we’d love to hear from you!

Requirements

• A positive attitude and strong desire to help others during challenging situations
• Excellent communication and organizational skills
• Ability to stay calm under pressure and multitask effectively
• Previous experience as a Coordinator is required, with a strong background in water mitigation and construction.
• Must possess excellent customer service skills and demonstrate a professional, solution-oriented mindset.
• Strong attention to detail and the ability to stay organized in a dynamic, fast-paced environment are essential.
• Availability to work weekends (8:00 AM – 5:00 PM) is required, with flexibility for rotating shifts.
• Must be willing to work a flexible schedule, including days, evenings, weekends, and holidays, as dictated by emergency service needs. Shifts may be scheduled anytime between 7:00 AM and 10:00 PM.

Nice To Haves

• Previous experience in dispatch, scheduling, or restoration is a plus, but not required

Responsibilities

• Provide compassionate, professional customer service to homeowners in distress
• Answer incoming calls and help educate clients on the restoration process
• Dispatch technicians to new jobs and manage active job schedules
• Coordinate and adjust daily schedules for field technicians
• Work closely with the Mitigation Manager and Mitigation Team to ensure jobs are completed efficiently and effectively
• Build rapport with clients and ensure clear communication throughout the process
• Support weekend shifts (8 AM – 5 PM) or participate in rotating shift schedules

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees