Restoration and Mitigation Production Manager

SERVPRO Team JRF•Salem, MA

14h•$80,000 - $90,000•Onsite

About The Position

SERVPRO Team JRF is hiring an experienced Restoration & Mitigation Production Manager to lead our field teams across MA & NH. This is a hands-on leadership role focused on speed, quality, safety, customer experience, and developing great technicians. Only apply if you have restoration industry experience To be considered, you must have direct restoration/mitigation experience (water, fire, mold). Applications without restoration experience will not be considered.

Requirements

3+ years of restoration/mitigation industry experience (REQUIRED) – water/fire/mold
5+ years of people leadership / management experience
IICRC certifications: WRT and ASD required (Master designation a plus)
Proven ability to build and lead teams (training, accountability, performance management)
Strong operational discipline: scheduling, job quality control, safety, documentation, and equipment readiness
Comfortable working in the field daily (goal: significant time on job sites)
Solid computer skills and comfort with industry systems/training platforms (ex: LMS; job documentation systems)
Lift 50 lbs regularly; up to 100 lbs with assistance
Climb ladders; work at ceiling heights; work in tight spaces (crawl spaces/attics)
Repetitive push/pull/lift/carry; work around cleaning agents

Nice To Haves

Bachelor’s degree
Experience leading storm response / surge staffing
Track record developing technicians into crew chiefs/leads

Responsibilities

Lead day-to-day mitigation production across multiple job sites (water, fire/smoke, mold, disaster events)
Build, train, and retain a high-performing field team (technicians, crew chiefs/leads; plus temps during surge/storm events)
Ensure jobs are executed to SERVPRO/IICRC standards for quality, documentation, and safety
Drive excellent customer/client communication and job-site professionalism
Coordinate daily scheduling/dispatch with office and project managers to maximize efficiency and response time
Maintain readiness: equipment condition, warehouse organization, inventory levels, and vehicle readiness
Coach performance: field visits, job checks, ride-alongs, biweekly 1:1s, training plans, and career paths