RESTAURANTS SUPERVISOR

MDM Group Marriotts•Miami, FL

8h•Onsite

About The Position

Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and wellbeing of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.

Responsibilities

Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
Assists servers and hosts on the floor during meal periods and high demand times.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.
Empowers associates to provide excellent customer service.
Ensures associates are treated fairly and equitably. Strives to improve associate retention.
Ensures staff understands local, state and Federal liquor laws.
Monitors alcohol beverage service in compliance with local laws.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Ensures associates receive ongoing training to understand guest expectations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Establishes guidelines so associates understand expectations and parameters.
Ensures compliance with food handling and sanitation standards.
Supervises daily shift operations in absence of Assistant Restaurant Manager.
Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Ensures corrective action is taken to continuously improve service results.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Ensures recognition is taking place across areas of responsibility.
Recognizes good quality products and presentations.
Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Strives to improve service performance.
Oversees the financial aspects of the department including purchasing and payment of invoices
Thank guests with genuine appreciation and provide a fond farewell.
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.