Restaurants & Cafe Manager

Compass Group•Boston, MA

3d•$78,000 - $80,000

About The Position

As a Restaurant and Café Manager, you are responsible for maintaining and displaying Levy standard steps of service and showcase quality in regards to concessions. Executing “The Levy Difference,” while providing friendly and efficient service to guests and teammates.

Requirements

Able to communicate effectively with management team, guests and team members by speaking and comprehending English
English reading, writing, math and computer skills required
Ability to taste and evaluate food and beverage products
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
Close vision and focus capabilities to view computer screen and company documents

Responsibilities

Understands all menus, product offerings, packaging and pricing
Ensures all concession areas have proper displays and merchandise
Executes all security, safety and sanitation standards
Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
Follows and executes preventative maintenance schedule as set forth by Director of Concessions
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
Thoroughly and accurately uses applicable Lev systems (Purchasing Systems, Point-of-sale, WFM and more)
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Effectively verifies all opening and closing inventories
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month end closing
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Ensures proper cash handling procedures are being performed
Ensures assigned areas are fully stocked and are ready for operation
Ensures complete maintenance and on-site training of the current POS system and concession equipment
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members