Restaurant Systems Analyst/Programmer

Red Lobster•Orlando, FL

59d•Onsite

About The Position

The Restaurant Systems Analyst role reports to the Senior Manager, Operations Systems. This is a key role supporting our Operations Services Team. The individual is responsible for maintaining POS, MES, and Menu Systems databases — including recipe creation, programming correct units of measure (UofM) for new products, and ongoing maintenance of menu content across all platforms.

Requirements

Analytical with a strong focus on problem solving
Exceptional attention to detail
Highly organized, able to work in a fast-paced environment managing multiple projects
Outstanding interpersonal skills; comfortable interacting with all levels of the organization
Self-starter with excellent follow-through skills
Strong customer service attitude
Ability to work weekends if necessary
2+ years in finance, analysis, inventory management, or IT systems analysis/programming
Enterprise-level POS management experience
SQL and Oracle DB experience preferred
Restaurant operations experience a plus
2- or 4-year degree in Finance, IT, or related field preferred

Responsibilities

Program and maintain DASH Point of Sale (POS) system.
Independently plan, manage, and execute system setup to support all marketing and beverage initiatives, including national promotions, tests, and core menu changes.
Program menu items including necessary supporting screens and appropriate controls.
Establish appropriate screen placement and functionality.
Lead alignment with restaurant operations to ensure POS setup is operationally friendly.
Implement and audit accuracy of price changes.
Create and maintain electronic recipes for all menu items.
Responsible for building recipes in the menu system that are used for weekly financial margin reporting and monthly waste reporting.
Support the culinary team with recipe costing for new menu items.
Set up all new ingredients ensuring yields and UofMs are accurate.
Lead maintenance of menu content for all online ordering platforms.
Lead responsibility for maintaining the menu content database used for publishing online menus for Red Lobster and all third-party delivery partners.
Update all online menu offerings, price, copy, photographs, nutrition, and calorie information.
Lead initiatives to improve visual presentation and simplification of online menus.
Maintain structured tracking of all current and upcoming menu initiatives.
Initiate software solutions with IT that improve current processes.
Work closely with the IT Help Desk to resolve restaurant support tickets and requests.