Restaurant Support Specialist
About The Position
Pluckers Wing Bar is hiring a Restaurant Support Specialist to own the digital operating layer across our 30+ restaurant locations. This is not an IT role. This is a restaurant operations role for someone who thinks about restaurants through a technology lens. About the Role You will be the single point of ownership for POS configuration, menu programming, third-party platform integrations, and the structured release cycle that governs how changes move from request to production. You will work directly with Operations, Marketing, Finance, and Ownership. When a department head asks for a menu change that will break an integration, you are the person who catches it, explains why, and offers the right path forward. This role has a direct career path: Restaurant Support Specialist → Restaurant Support Manager → Director of Restaurant Technology.
Requirements
- 3+ years in restaurant operations, restaurant management, or restaurant technology.
- Direct experience programming or configuring a POS system (Toast, Aloha, Micros, Square, or equivalent).
- Experience managing third-party restaurant platforms.
- Strong written and verbal communication — you will present to ownership and department heads.
- Willingness to travel to restaurant locations as needed.
Nice To Haves
- Multi-unit restaurant experience.
- Toast POS experience.
- Experience building or managing a structured change/release process.
- Cross-functional experience working with Operations, Marketing, or Finance.
Responsibilities
- Toast POS configuration, menu builds, pricing, modifier logic, and revenue center management across 30+ locations.
- Menu rollouts and LTO programming coordinated with Operations and Marketing.
- Configuration and management of all restaurant-facing platforms — online ordering, delivery, loyalty, scheduling, inventory.
- Vendor relationship management for restaurant technology platforms.
- Ownership of the structured release cycle for menu, database, and programming changes.
- Change coordination across departments with post-release validation across every store.
- Primary technology point of contact for operations, marketing, and leadership on restaurant systems.
Benefits
- Our health insurance is among the best in the industry and we cover 100% of health, dental, and vision.
- 15 paid days off each year + paid holidays.
- Paid parental leave for qualifying employees.
- Free meals at Pluckers.
- Discount programs for theme parks, concerts, and more.
- Annual company outings and events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
