Restaurant Supervisor

Seaport Entertainment Group•New York, NY

1d•Onsite

About The Position

The Front of House (FOH) Supervisor is responsible for overseeing and managing the FOH team, ensuring smooth operations and delivering high-quality service to guests. They will provide leadership and guidance to FOH staff, while maintaining a focus on food quality, presentation, and guest satisfaction. The Fulton, part of Seaport Entertainment Group, offers abundant opportunities for professional growth within a dynamic and evolving hospitality network where talent is nurtured and careers can thrive within a culture of excellence.

Requirements

Minimum 3 year of experience in a high-volume, fast paced restaurant
Minimum of 1 year of experience in a supervisory or management role in a restaurant setting
Excellent interpersonal and communication skills to effectively lead and motivate a diverse team
Strong knowledge of food and beverage operations, including menu items, preparation methods, and presentation
Ability to think quickly, multitask, and problem-solve in a fast-paced environment
Ability to work collaboratively as part of a team and independently as needed
Ability to take direction and execute
Effective communication and interpersonal skills conducive to a productive teamwork environment
High standards for cleanliness of workspace and service areas
Ability to work in an ever-changing environment
Ability to work both independently and in a team environment
Strong work ethic and customer-focused approach
Ability to work a flexible schedule including days, nights, weekends, and holidays
Must be passionate, entrepreneurial, and dedicated to success
Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards
Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis)
Ability to stand for long periods of time

Responsibilities

Oversee and manage the FOH team to ensure efficient and effective operations during service
Train, develop, and coach FOH team members to maintain high standards of service, professionalism, and guest engagement
Collaborate with the kitchen team to ensure timely delivery of food and optimal coordination between FOH and BOH
Maintain a thorough working knowledge of menu items, ingredients, allergens, and food presentation to assist guests and address any inquiries or concerns
Ensure that food quality, portion sizes, freshness, and presentation consistently meet the established standards
Maintain a clean, organized, and well-stocked FOH area, adhering to food safety, health, and sanitation guidelines
Collaborate with the management team to implement and enforce company policies, procedures, and guidelines
Lead by example, consistently demonstrating professionalism, teamwork, and a positive attitude
Follow all company policies, procedures, and guidelines
Consistently report to scheduled shifts on time and ready to work in proper uniform
Operate ethically to protect the assets and image of the company
Performs other duties and responsibilities as per business need