Restaurant Supervisor

Boyne Resorts•Newry, ME

9h•$17 - $20•Onsite

About The Position

Sunday River's Restaurant Supervisor is responsible for the daily operation of a full-service restaurant with a primary focus on guest satisfaction. This is a front-of-the-house, direct guest-facing, hands-on position requiring the ability to train and manage a staff of up to 25 people while performing a specific job task in the operation (host/hostess, bus, serve, bartend, bar back) to support the team. The supervisor will work solely from the restaurant floor and is responsible for appropriately interacting with as many guests as possible, making table visits during peak volume, and addressing guest issues. The person in this position must operate at all times under the guidelines of Boyne's Brand Standards. Supervisors must have strong communication skills and be comfortable talking to guests during positive and negative experiences. They must have strong knowledge of POS operation and be able to reconcile the days sales at the end of the shift. Supervisors are also responsible for confirming that all opening and closing side work has been done, completing end-of-day cash-out reconciliations with staff, and securing the restaurant. The shifts are both day and night and include weekends and holidays. A typical work week will be between 40-50 hours, with more time being needed during periods of extremely heavy business, including Christmas week and President's week. Restaurant Supervisors must present a professional manner and have the ability to maintain their composure during pressure situations. The Restaurant Supervisor acts as the MOD in the absence of the restaurant Manager. This position reports directly to the restaurant manager or the Director.

Requirements

High School diploma or equivalent required
Three or more years of restaurant experience in multiple capacities

Nice To Haves

Supervisory experience is preferred

Responsibilities

Hire, train, and schedule staff under direction from the restaurant Manager
Assign server sections
Follow current written training plan, or implement an acceptable alternative, for onboarding all FOH staff in the restaurant
Be on the floor during peak business hours for breakfast, lunch, dinner unless the floor is covered by another MOD
Coordinate and oversee all front of house staff (host/hostess, buss, serve, bartend, bar back) in the absence of the Restaurant Manager
Conduct frequent and consistent guest table visits
Assign opening and closing shift duties, assign server/busser sections, check out staff for end of shift cash outs, and side work completion
Make cuts to staffing levels based on business volume
Constantly communicate with the Manager regarding any and all supply needs
Work with the Manager to promote drink specials, wine list, and beer selections
Request maintenance and repairs as needed for FOH
Communicate frequently with BOH and assist in coordinating BOH staff in absence of kitchen Chef or Sous
Conduct pre-shift meetings with staff
Operate the FOH within the guidelines outlined in the Boyne Brand Standard Audit
Be physically able to spend the majority of the workday on their feet and be able to push, pull, and lift up to 50 pounds.

Benefits

Wage ranges from $17 - $20 per hour, depending on experience, with opportunities for professional growth and advancement
Team Member Perks include:
Free Ski Pass and access to other Boyne Resorts
Resort discounts on dining, retail, lodging, and spa
Eligibility for affordable team member housing

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