Restaurant Supervisor - Dollywood's DreamMore Resort & Spa - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to increase our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Restaurant Supervisor for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Restaurant Supervisor will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Restaurant Supervisor is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. This is all to be done in a manner consistent with The Dollywood Company Mission & Values. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Requires thorough knowledge of a specialized or technical field
Previous supervisory experience, Highly Preferred.
High Diploma, Required
Three Years of job-related experience, Required
Must be able to obtain Serve Safe certification and ABC certification
Must be at least 18 years old
Basic computer knowledge and usage preferred
Must pass a pre-employment background check and drug test
Driver's license and acceptable driving record required if appointed authorized driver
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must have professional appearance with good personal hygiene
Able to comprehend instructions and retain information
Must be committed to continuous improvement
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Must maintain strict confidentiality and judgment regarding privileged information
Able to be flexible to handle frequent changes in priorities
Must be able to prioritize and complete work assignments on a timely basis
Able to add, subtract, multiply and divide with accuracy
Must be self-motivated and disciplined
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
May compile objective and measurable data and produce reports
Able to meet the physical demands of the job
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Able to lift up to 50 lbs

Nice To Haves

Previous supervisory experience, Highly Preferred.
Basic computer knowledge and usage preferred

Responsibilities

Checks with Front Desk for daily occupancy/forecast to ensure adequate staffing for the day, make adjustments as needed
Creates all assignments for the shift to include section assignment, opening side work and closing side work
Ascertains the daily specials from kitchen and communicates them to the Servers
Ensures Hosts meet established grooming standards on a daily basis
Inspects dining room, outdoor patio, and lounge for cleanliness, proper supply levels and proper staffing. During inspection ensure all tables are set correctly and the entire dining room is in the original established settings
Monitors workstations ensuring the server galley is organized, the expo line, and restaurants are clean throughout the service period
Monitors the restaurant and lounge checking on quality of service and food, cleanliness, staffing levels, quality of food and seating are meeting our expectations of our guests
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service, bartender, busser, runner, expeditor and host duties as required
Uses POS accurately and adjust checks using the established guidelines. Handles cash and card transactions as directed. Ensure Servers are the only ones using their Micros card and not allowing any other Host to use their Micros card
Ensures all cash handling procedures are verified and complete daily
Participates and leads in upselling strategies as approved or directed by management
Distributes tips to Hosts that have earned them
Leads and participates in daily stand ups
Assists with staff instruction and coaches fellow Hosts in ensuring we are providing the highest quality of food product and following proper sequence of service
Resolves guest issues with food, beverage, service or timing
Focuses on guest interaction during the shift with the expectation of visiting every table at least once during each meal period to ensure we have met the guest expectations
Ensures completion of opening and closing checklists to include all alcohol has been put up when the lounge closes for the evening
Assists with inventory procedures and issuing of alcohol
Ensures that all alcohol storage is verified to be secure at the beginning and end of every shift
Supervises on-going job training
Maintains effective communication by providing : direction, coaching, mentoring, correction, training, support and development of the staff through timely and specific feedback and recognition
Monitors team to ensure performance exceptions are met
Assumes duties of Restaurant Manager in absence or as directed
Must be willing to work in other disciplines within the department as directed by management