Restaurant Supervisor

TB ISLE RESORT LP•Aventura, FL

1d•Onsite

About The Position

The Food & Beverage Supervisor will assist with the JW Marriott Turnberry Miami Resort & Spa Food & Beverage operations. He/she will assist in ensuring the operation meets guests’ needs, guest satisfaction and maximizes financial performance. Professional demeanor appropriate for a luxury environment.

Requirements

Minimum one to two years’ experience in in a food and beverage environment in a fine dining establishment or luxury hotel.
Strong restaurant operation background.
Effective at listening to, understanding, and clarifying the concerns raised by guests and members.
Ability to thrive in a busy, fast-paced team environment as well as work independently and prioritize tasks effectively.
Knowledge of Micros or other Point of Sale (POS) Systems.
Excellent organizational, interpersonal, and administrative skills.
High school diploma or GED; 3-5 years’ experience in the food and beverage, culinary, or related professional area. OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.
Ability to communicate in the English language.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques and sanitation standards.
Knowledge of hotel food and beverage operations.
Knowledge of proper chemical handling, cleaning techniques and use of equipment machinery.
Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Must be able to work in a fast-paced environment.
Must be physically fit to lift, pull, and push items up to 50 pounds. Also requires standing/walking/reaching and bending throughout shift.

Nice To Haves

Second language is a plus.

Responsibilities

Assist with ensuring compliance with all food & beverage policies, standards, and procedures.
Supervise Associates & tabletop presentation for meal service.
Complete menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).
Supervise all opening/closing procedures of shift.
Supervise staffing levels to ensure that member/guest service, operational needs and financial objectives are met.
Maintain inventory of equipment, linen and other supplies.
Ensure maintenance and cleanliness of service and communicate expectations to respective departments.
Monitor and control Micros or POS system in accordance with guest checks and hotel reports.
Assist in production of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
Resolve customer complaints as appropriate to maintain a high level of guest satisfaction and quality.
Participate in departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results.
Maintains JW Marriott Turnberry Resort & Spa standards of service.
Promote and maintain good Associate relations between service kitchen, stewarding and dining room personnel.
Assist in recruiting, interviewing, hiring, developing, and training Associates.
Any other reasonable duties as required by management.