RESTAURANT SUPERVISOR- HOME PLATE

Santa Ana Star Casino • Santa Ana Pueblo, NM

35d • Onsite

About The Position

The Restaurant Supervisor is responsible for the oversight of the front of house operations in the restaurants.

Requirements

• Preference is given to qualified Santa Ana Tribal members.
• High school diploma or GED required.
• New Minimum of 2 years of job-related experience.
• Obtain a New Mexico Liquor Service permit & Food handlers card within 90 days of hire.
• Excellent guest service skills a must.
• Good interpersonal, verbal, and communication skills. Along with a Professional appearance.
• Must be able to work a flexible schedule, including weekends and holidays.
• A smartphone capable of running company applications and communication systems is required.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Nice To Haves

• Bi-lingual and multi-cultural experience preferred.

Responsibilities

• Functions as the trainer of all new front of house team members, ensuring that the training is consistent, and all team members are properly trained.
• Effectively and professionally communicates expectations to team members, providing them with guidance or corrective action.
• Addresses guests and team members concerns and resolves conflicts.
• Communicates variances from established standards to the Food and Beverage Manager.
• Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
• Directly supervises team members to ensure the fulfillment of job responsibilities as outlined.
• Ensures that time and attendance are reported correctly. Prepares any verbal or formal written documentation. Completes all financial reports as necessary.
• Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees