Restaurant Supervisor | Texas Spice

Omni Hotels & Resorts • Dallas, TX

5d

About The Position

The Restaurant Supervisor is responsible for overseeing the daily operations of the hotel’s self-service restaurant(s), with a strong focus on delivering exceptional guest service, supporting associates, and maintaining a hands-on presence on the floor. This role works closely with management, follows established direction, and ensures all operations align with brand standards and the chain of command.

Requirements

• Previous experience in food & beverage operations, preferably in a hotel or self-service/quick-service environment.
• Strong commitment to guest service excellence.
• Hands-on leadership style with the ability to motivate and support a diverse team.
• Excellent communication and critical thinking skills.
• Ability to work flexible schedules, including weekends and holidays.
• Knowledge of food safety and sanitation standards.
• Must be TABC and Food Handler Certified.

Responsibilities

• Lead by example in providing outstanding, friendly, and efficient service to all guests.
• Actively engage with guests to ensure satisfaction, resolve concerns promptly, and create a welcoming environment.
• Monitor dining areas to ensure cleanliness, organization, and a positive atmosphere at all times.
• Maintain a visible, hands-on presence during service periods, assisting associates as needed.
• Oversee setup, food presentation, replenishment, and cleanliness of all self-service stations.
• Ensure compliance with food safety, sanitation, and health regulations.
• Support smooth flow of service, minimizing wait times and addressing operational challenges in real time.
• Supervise, coach, and support team members to ensure high performance and engagement.
• Provide ongoing training, guidance, and constructive feedback to associates.
• Foster a positive, respectful, and team-oriented work environment.
• Assist in scheduling, shift coverage, and daily task delegation.
• Follow directions from Food & Beverage Managers and hotel leadership.
• Communicate effectively with management regarding operations, guest feedback, and team performance.
• Uphold the chain of command, ensuring all decisions and escalations are handled appropriately.
• Participate in meetings, briefings, and training sessions as required.
• Ensure adherence to hotel policies, brand standards, and operational procedures.
• Monitor inventory levels, report shortages, and assist with ordering as directed.
• Maintain safety standards for both guests and associates.

Benefits

• Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees