Restaurant Supervisor

Settlers Hospitality•Hawley, PA

just now

About The Position

Settlers Hospitality is a collection of hospitality brands that includes boutique hotels, diverse restaurants, distinctive event venues and lifestyle offerings. Most are historic properties that have been painstakingly converted into upscale hotel spaces. Each carefully blends modern amenities with historic touches to reflect the unique heritage and sense of place of each property. SH’s key operating philosophy is to provide an independent and authentic experience that is guest focused and locally flavored. The group’s core mission focuses on the guest experience while incorporating a high standard of hospitality consistent with Triple A four diamond criteria. In essence, SH seeks to apply its common core philosophy, and outstanding services, across all of its brands and interests. Buying local is a critical part of our culture and we support our neighbors as often as possible. The company’s uniquely guest-centric approach, refined through the experience of the principal owner/managers, has made it an industry leader in hospitality, property, and restaurant development, as well as hotel operations, management, and marketing. We are hiring a Restaurant Supervisor to join our team of hospitality professionals at The Dock on Wallenpaupack within Silver Birches Resort. This is a hands-on, front-of-house position with shifts serving as both server or bartender and manager on duty as business needs require. The right candidate will have a positive attitude, take ownership to solve problems, model best practices, and actively coach and train team members. Knowledge of food, wine, cocktails and craft beer is expected, with at least some fine dining experience. Should have RAMP Manager certification or the ability to complete within 30 days of hire. ServSafe certification is a plus. Candidate must be a true hospitality-oriented person, possess high standards, and be impeccable in dress and grooming. Daily, consistent, and positive interaction with guests is expected. Settlers Hospitality is a locally owned company -- this is a great opportunity to lead in the local restaurant scene.

Requirements

3 years of restaurant experience as bartender, server, and host preferred
HIgh school diploma
RAMP Manager certification preferred
ServSafe certification preferred
Strong commitment to excellence in customer service
Commitment to and knowledge of NEPA sourced food and beverage preferred
Excellent communication skills
Positive attitude and commitment to do whatever it takes
Demonstrated ability to manage bar inventory, bar costs and controls
Must be able to work nights, holidays, and weekends
Ability to lift up to 50 pounds

Responsibilities

Support all aspects of restaurant operation, assume restaurant operation leadership when working as manager on duty
Develop drink specials and collaborate on drink menu creation
Partner with Director of F&B to ensure sales strategy and financial targets are achieved
Support the hiring and training of restaurant and bar staff to ensure the flawless execution of fine dining standards
Ensure proper food handling, alcohol management, cash handling, and workplace safety
Perform the role of host, server, or bartender when business needs require
Assist guests with reservations and honoring special requests, finding ways to maximize guest count while preserving the fine dining experience
Address and resolve customer concerns, find opportunities to “surprise and delight” guests
Demonstrate excellent communication skills; be responsive to phone calls, texts, and emails
Troubleshoot problems with point-of-sale systems
Establish and maintain the order and inventory of alcohol
Ensure compliance standards are met for all aspects of restaurant operations
As assigned by Director of F&B, manage staffing and scheduling including assist with payroll preparation, in part by ensuring staff is properly clocking in/out and schedules are adhered to and labor costs are maintained within budget
Perform Manager on Duty (MOD) coverage
Ability to bend, lift, push, pull up to 50 pounds
Execute other related duties as assigned or needs require