Restaurant Supervisor
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About The Position
As the Floor Supervisor at Oakfire, you will play a crucial role in supporting and leading a dynamic team of servers, hosts, bartenders, and Service Assistants. Your primary responsibility will be to execute the Oakfire Service Philosophy, ensuring that every guest has a positive and memorable experience. You will be expected to lead by example, maintaining a professional appearance and demeanor at all times while fostering professional relationships with your coworkers. In this role, you will be responsible for maintaining full knowledge of the menus, drinks, recipes, and other pertinent information, while also increasing your knowledge of food, beverages, and other products and services offered at Oakfire. You will ensure that the Front of House (FOH) team is informed and focused on daily priorities through effective pre and post-shift meetings, as well as necessary shift notes and logs. Your leadership will be essential in coaching and supporting the FOH team to execute First Class Guest Service and adhere to standard operating procedures (SOP). Additionally, you will be responsible for holding team members accountable through appropriate disciplinary actions, working closely with the management team to ensure that new members of the team are following training plans and guidelines. You will also oversee cash handling processes and procedures, ensuring compliance among servers and hosts. Your role will involve touching every table to ensure that guests receive the highest level of service, and you will perform other duties as assigned to support the overall operations of the restaurant.
