RESTAURANT SUPERVISOR- MESA GRILLE

Santa Ana Star Casino • Santa Ana Pueblo, NM

308d

About The Position

The Restaurant Supervisor is responsible for the oversight of the front of house operations in the restaurants. This role involves actively supporting, demonstrating, and promoting the company's core values, being approachable and engaging with fellow team members, and treating individuals with dignity and respect regardless of job position. The supervisor must demonstrate maturity through excellent listening skills and make educating, inspiring, and motivating the team central to their mission.

Requirements

• Preference is given to qualified Santa Ana Tribal members.
• High school diploma or GED required.
• Minimum of 2 years of job-related experience.
• Obtain a New Mexico Liquor Service permit & Food handlers card within 90 days of hire.
• Excellent guest service skills.
• Good interpersonal, verbal, and communication skills.
• Professional appearance.
• Must be able to work a flexible schedule, including weekends and holidays.
• Bi-lingual and multi-cultural experience preferred.
• A smartphone capable of running company applications and communication systems is required.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Responsibilities

• Functions as the trainer of all new front of house team members, ensuring that the training is consistent and all team members are properly trained.
• Effectively and professionally communicates expectations to team members, providing them with guidance or corrective action.
• Addresses guests and team members concerns and resolves conflicts.
• Communicates variances from established standards to the Food and Beverage Manager.
• Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
• Directly supervises team members to ensure the fulfillment of job responsibilities as outlined.
• Ensures that time and attendance are reported correctly.
• Prepares any verbal or formal written documentation.
• Completes all financial reports as necessary.
• Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED