Restaurant Supervisor / Manager in Training - Lobby Bar

Kiawah Island Golf Resort • Kiawah Island, SC

8d • Onsite

About The Position

Reporting to the Lobby Bar General Manager, the Restaurant Supervisor / Manager in Training acts as an ambassador on the floor and provides guests with welcoming and attentive care. The Lobby Bar is generally open from 2:00pm - 11:00pm, 7 days per week. Ideal candidates must be able to work afternoons, late evenings, weekends and holidays.

Requirements

• Minimum 21 years of age required which expectation to mix and serve alcohol.
• Minimum of 2 years Food Service experience required, preferably server/bartender; 1 year of previous Supervisory/Management experience highly preferred.
• Must be able to compute basic mathematical calculations.
• Ability to communicate in English with guests, coworkers, and management to their understanding is required.
• Must work both independently and in a team environment.
• Must be able to pass a background check.
• Must be able to lift a minimum of 20 lbs. across short-medium distances.
• Must be able to stand for the entirety of the shift.
• Must be able to work on site due to daily needs of the job requirements.
• Must be able to reach, bend, lift, and carry trays, boxes, dishes, glassware, etc. as needed.

Nice To Haves

• Associate degree, or equivalent life experience in a supervisory role, preferred.
• Minimum of 2 years Server/Bartender experience preferred.
• Point of Sales system (InfoGenesis or other) experience preferred.
• Basic understanding/knowledge of business financials is preferred.

Responsibilities

• Ensure all guests have a memorable experience filled with hospitality and exceptional service.
• Must be a problem-solver with a strong work ethic and prominent leadership skills.
• Must understand that guest satisfaction always takes priority, but efficient restaurant operations make it possible.
• Consistently follow proper steps of service with efficiency, while maintaining a sense of urgency.
• Must be an experienced leader with a goal to move up in the management field.
• Continuously looking for new ways to lead and assist the team in striving for excellence.
• Passionate about creation, training, and learning of beverages including cocktails, liquor, beer, and wine.
• Must be able to organize, communicate, and lead the team through a successful shift.
• Ensure each employee follows established side work guidelines to exact specifications.
• Maintain and contribute to a positive work environment.
• Properly follow all processes that are in place as well as all rules and regulations in the employee handbook.
• Properly rotate all food and drink products in stock.
• Clean and maintain equipment properly.
• Maintain and strictly abide by state sanitation / health regulations and resort requirements.
• Ensure all guest special requests are met.
• Contribute to the growth and success of the team.
• Must be able to perform well under pressure during high volume shifts.
• Communicate effectively with front of house staff members, management, and kitchen during service.
• Assist in conducting/leading staff and daily pre-shift meetings.
• Follow and support service commitment and core values.
• Assist in training and development of staff’s knowledge pertaining to food and beverage.
• Must be able to prioritize, organize, delegate work, and follow through with assigned tasks.
• Always be a clear thinker, remain calm, and resolve problems using good judgment, sometimes in an intense work environment.
• Must be able to handle multiple tasks at one time while maintaining a high level of professionalism.
• Responsible for keeping a clean, neat, and organized work space.
• Responsible for motivating staff and maintaining a cohesive team.
• Must be able to direct performance of staff and follow up with corrections when needed.
• Use all senses to ensure quality standards are met at all times.
• Uphold the core values, policies, and procedures of the resort.
• Responsible for handling accuracy of money during transactions.
• Can professionally communicate with guests when conflicts occur or expectations were not met, providing solutions to improve the guest’s experience.
• Maintain positive relationships with wine, beer, and liquor representatives.
• Demonstrate eagerness to continue to learn and develop.
• All other duties as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees