Restaurant Supervisor Lead

Mod Super Fast Pizza•Charlotte, NC

4d•$14

About The Position

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that's on your pizza, on your salad or just you being you! This is space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities! Summary A Store Coach is responsible for helping the General Manager drive overall store operations. Your leadership skill sets the tone in the store. The Store Coach is focused on store performance and leading all Squad to deliver the best MOD experience. You will coach, inspire, and demonstrate the MOD way. This position is a player/coach job which means you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.

Requirements

Candidates must have a minimum of 6 months in a Shift Captain position (any exceptions require RD approval) or 1 year of supervisory experience in a retail store or restaurant, ideally in a customer facing position
Experience successfully leading, coaching, training, and motivating front line employees
Ability to think strategically and act tactically
Ability to stay calm and focused in busy restaurant operations
Belief in our purpose, accepting of change and growth mindset
Must be at least 18 years old
Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date

Nice To Haves

Demonstrated service leadership style and presence

Responsibilities

Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
Be a role model of outstanding customer service. Help create that fun MOD atmosphere our customers expect
Coach Shift Captains to keep the energy high and create a positive on the shift
Demonstrate, train and coach Squad in all methods for accomplishing store tasks
Ensure all stations, product, and equipment are clean, well maintained and meet all quality standards
Demonstrate knowledge of all Operational Standards and resources
Inform the General Manager of performance issues. Listen to and resolve Squad member concerns in the absence of the General Manager
Manage cash handling functions for the shift
Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress
Focus on finding the solution, not dwelling on the problem
Be generous with your time. Show patience and grace when answering questions and be of service to others
Show compassion, understanding, and willingness to support others without judgment
Play a proactive role in creating a safe environment for all customers and squad members
Demonstrate and embody MOD culture and standards