Restaurant Supervisor / Lead Server

Marriott International•Franklin, TN

About The Position

We're looking for motivated, service-driven professionals who are ready to take the next step from serving into leadership. If you take pride in leading by example, and enjoy building strong teams, this is your opportunity to grow into a management role. As a Supervisor, you'll play a hands-on leadership role overseeing Restaurant, In-Room Dining, and Bar operations. You'll be the go-to leader on the floor—coaching, supporting, and inspiring your team while delivering exceptional guest experiences. As a Server, you will Deliver prompt, excellent service to ensure an exceptional guest experience. Offer helpful guidance with menu offerings, responding knowledgeably to questions. Help with dessert and beverage preparation and ensure all dishes present well and are to order before serving promptly to guests. Periodically check in to ensure guest needs are met, then graciously present an accurate check and collect payment at the conclusion of the meal.

Requirements

Excellent verbal and written English communication skills are required.
One year of server experience is helpful.
Successful TIPs training and the ability to use payment systems is expected.
This position requires full mobility, continuous quick-paced movement, lifting and carrying up to 40 pounds and pushing food carts up to 100 pounds.

Responsibilities

Lead daily operations across multiple outlets while maintaining a strong floor presence
Coach and develop staff through hands-on training and ongoing performance feedback
Set service standards and ensure brand and quality expectations are exceeded
Inspire accountability, professionalism, and teamwork
Ensure the restaurant is fully prepared and guest-ready before every shift
Partner with hotel departments to create seamless guest experiences
Resolve guest concerns in real time and turn challenges into wins
Manage cash handling, closeouts, and operational procedures with integrity
Communicate effectively with leadership through shift logs, reports, and updates
Deliver prompt, excellent service to ensure an exceptional guest experience
Offer helpful guidance with menu offerings, responding knowledgeably to questions.
Help with dessert and beverage preparation and ensure all dishes present well and are to order before serving promptly to guests.
Periodically check in to ensure guest needs are met, then graciously present an accurate check and collect payment at the conclusion of the meal.