Restaurant Supervisor/Front of House Shift Lead

Troon•Tamarac, FL

About The Position

This document outlines the key responsibilities and expectations for the Restaurant Supervisor/Front of House (FOH) Shift Lead during closing shifts at The View at Colony West . The Restaurant Supervisor/FOH Shift Lead serves as the acting manager on duty (MOD) responsible for maintaining service standards, team accountability, cleanliness, guest satisfaction, and closing procedures.

Responsibilities

Serve as the point of contact for all FOH staff and guests during the shift.
Complete Line up with BOH (back of house) and FOH team reviewing any features, 86 items, etc.
Maintain clear and professional communication with BOH leadership, especially chef and kitchen staff.
Lead by example—demonstrate proper service standards, professionalism, and guest engagement.
Ensure all staff are aware of closing duties and assignments before the start of closing procedures.
Communicate any issues that happened during the shift with Bob Markoe and Jalisa Hamilton.
Walk the dining room, bar, and patio consistently throughout the evening to monitor guest satisfaction.
Address guest concerns promptly and professionally.
Ensure tables are greeted, serviced, and turned efficiently.
Monitor and support servers with table maintenance, bussing, and final check presentation.
Assign closing side-work duties to servers, bartenders, and hosts.
Verify all side-work has been properly completed before releasing staff.
Conduct end-of-shift check-ins to ensure staff are leaving the workspace organized and clean.
Ensure Closing Checklist are being followed by all staff members.
Verify that all Z’s are closed.
Ensure no open checks remain in the POS system before closing.
Make sure all servers and bartenders complete drops, and management is emailed and made aware of any short drops (Kandace, Bobby, Jalisa).
Inspect all FOH areas (dining room, bar, patio, host stand, restrooms) for cleanliness and reset.
Ensure all lights, TVs, and music are turned off according to closing protocol.
Verify trash and recycling have been taken out and all floors swept and mopped.
Confirm all doors are locked and alarm systems set.
Communicate any incidents or notable events to Bobby Markoe and Jalisa Hamilton via text or email before end of night.
Note any inventory shortages or items needing restock for the following day.
Arrive on time and maintain a clean, professional appearance.
Uphold The View’s values of Hospitality, Teamwork, and Consistency.
Maintain a calm and positive demeanor under pressure.
Foster a closing environment that is efficient, respectful, and team-oriented.