RESTAURANT SUPERVISOR/EXPERT

State of Arkansas•Mountain View, AR

About The Position

The Restaurant Supervisor/Expert is responsible for overseeing daily restaurant operations within an Arkansas state park, lodge, or other government-managed food service facility. This position ensures exceptional guest experiences, adherence to state food safety regulations, and the efficient management of restaurant staff, inventory, and service quality.Primary ResponsibilitiesThe assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.

Requirements

Strong supervisory and team-building skills.
Ability to train, motivate, and coach staff in a fast-paced environment.
Effective problem-solving and decision-making abilities.
Excellent interpersonal and conflict resolution skills.
Ability to handle guest complaints and resolve service issues diplomatically.
Strong verbal and written communication skills for interacting with guests and staff.
Experience with restaurant budgeting, cost control, and inventory management.
Knowledge of pricing strategies, menu planning, and food waste reduction.
Ability to analyze sales trends and make operational adjustments as needed.
Understanding of culinary techniques, food preparation, and beverage service.
Familiarity with Arkansas health department regulations.
At least two years of experience in food service management, restaurant operations, or hospitality leadership, or a related field.
Must obtain and maintain ServSafe Food Manager Certification within six months of hire.

Responsibilities

Supervise daily restaurant activities, ensuring smooth operations during meal service.
Enforce food safety and sanitation standards, complying with Arkansas Department of Health regulations.
Oversee food preparation and presentation to maintain quality and consistency.
Assist in inventory management, ordering, and cost control to prevent waste and shortages.
Train, schedule, and supervise servers, hosts, and kitchen staff to ensure efficient service.
Supervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents.
Handle customer concerns and complaints professionally and effectively.
Monitor dining areas for cleanliness, orderliness, and guest satisfaction.
Assist in budgeting, sales tracking, and financial reporting.
Monitor labor costs, food costs, and operational expenses to optimize efficiency.
Support revenue-generating initiatives, such as special promotions or seasonal menus.
Ensure compliance with Arkansas food safety, alcohol service, and labor laws.
Maintain proper licensing and certifications for food handling and alcohol service.
Conduct safety and sanitation inspections to meet public health standards.
Ensure compliance with Arkansas food safety, alcohol service, and labor laws.