Restaurant Supervisor-Emerald

Turning Stone Resort Casino • Verona, NY

272d • $44,000 - $53,000

About The Position

As a Restaurant Supervisor, you'll play a pivotal role in ensuring smooth daily operations and delighting our guests. You'll lead and inspire a dynamic team, maintain high service standards, and ensure the restaurant runs like a well-tuned machine. From overseeing staff schedules to handling guest feedback, your leadership will set the tone for an inviting, efficient, and memorable atmosphere. Join us and bring your energy, expertise, and attention to detail to a fast-paced environment where every day offers new opportunities to shine.

Requirements

• High School Diploma or Equivalency required.
• Previous supervisory and F&B experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
• Must be able to stand/walk for long periods of time and occasionally lift up to 100 lbs.

Nice To Haves

• College degree or some level of secondary education preferred.

Responsibilities

• Supervises staff and maintains service levels.
• Consistently demonstrates outstanding guest service skills and always identifies repeat guests.
• Ensures staff is friendly and welcoming at all times.
• Maintains knowledge of F&B Operation's internal functions, controls and software updates.
• Conveys pertinent information to employees regarding policy changes.
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas.
• Verifies paperwork and inventory controls.
• Maintains professional rapport and confidentiality in communicating with other departments.
• Takes responsibility for ensuring that employees are trained/developed in F&B Operations.
• Monitors business flow to develop efficient training, break and shift schedules.
• Is always available to assist F&B employees at designated outlet locations as needed.
• Regularly monitors the inventory of all F&B supplies and orders supplies as needed.
• Assists with Room Service as necessary.
• Remains current on daily and weekly bus schedules.
• Tracks banquet event orders that may affect business.
• Understands and maintains the highest quality of food and service levels.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED