Restaurant Shift Supervisor

Perkins•Maple Grove, MN

7d•Onsite

About The Position

Founded in 1958, Perkins® operates 324 restaurants in 32 states and four Canadian provinces, including 85 company-owned and operated restaurants and 234 franchised units. Perkins Restaurant & Bakery is committed to providing guests with personalized service and delicious, homestyle food at a great value, ensuring 100% guest satisfaction on every visit. As a Service Leader, the Restaurant Shift Supervisor is responsible for achieving guest satisfaction through the implementation of company policies, procedures, programs, and performance standards. This role also involves monitoring compliance with company standards and executing all company policies to guarantee maximum guest satisfaction and a quality work environment.

Requirements

Basic skills such as sanitation, safety, and customer service taught through in-house training
Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
Must be able to communicate clearly
Must be able to coordinate multiple tasks simultaneously

Responsibilities

Ensures that all guests are properly greeted, seated, and served.
Accountable for proper resolution of all guest complaints.
Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
Trains employees during shift to guarantee proper and productive performance.
Takes responsibility and verifies that all menu items are prepared and served according to standards.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.