Restaurant Shift Supervisor QSR Pagoda
About The Position
Pagoda Asian Grill by P.F. Chang’s is a rapidly growing quick-service restaurant specializing in delicious and healthy Asian cuisine. Our mission is to provide our customers with a convenient dining experience that doesn't compromise on flavor or nutrition. We're dedicated to serving fresh, high-quality ingredients in a fast-paced and friendly environment. As we expand our operations, we're seeking a motivated and experienced Leaders and Team Members to join our team and drive our continued success. The Shift Supervisor at Pagoda Asian Grill will play a vital role in ensuring the smooth and efficient operation of our restaurant during assigned shifts. This position will lead by example, providing exceptional customer service, and guiding the team members to deliver the same level of excellence. This position is an excellent opportunity to develop leadership skills and make a positive impact on our customers' dining experience.
Requirements
- Have previous experience in a restaurant or fast-food environment preferred.
- Must be able to accurately and effectively communicate with other team members.
- Requires strong leadership and communication skills.
- Have ability to work in a fast-paced, high-energy environment.
- Basic math and cash handling skills.
- Flexibility to work evenings, weekends, and holidays as needed.
- Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday.
Nice To Haves
- Food safety certification is a plus.
Responsibilities
- Greet and assist customers with a friendly and welcoming attitude.
- Ensure an exceptional customer experience by maintaining cleanliness, orderliness, and excellent service standards.
- Handle customer inquiries, concerns, and feedback professionally and efficiently.
- Supervise and motivate team members during the shift.
- Delegate tasks and responsibilities to ensure smooth operations.
- Provide guidance, training, and feedback to team members to improve performance.
- Oversee food preparation, including cooking, plating, and presentation, to meet Pagoda Asian Grill quality standards.
- Maintain a safe and clean work environment by following food safety and sanitation guidelines.
- Monitor and manage prep lists to minimize waste and ensure product availability.
- Assist in receiving and storing food and supply deliveries.
- Accurately handle cash transactions, including opening and closing registers.
- Ensure the accuracy of cash drawers and report any discrepancies.
- Complete shift reports, including sales and inventory data, as required by management.
- Communicate any operational issues or concerns to the restaurant manager.
Benefits
- Competitive pay
- Flexible scheduling
- Paid on the job training
- Opportunities for advancement – we promote from within
- Discounted meals
- Employee referral program.
- Exclusive team member discounts
- Closed on Thanksgiving and Christmas at most locations
- 401(k) retirement plan (based on hours worked)
- Medical, dental and vision insurance (based on hours worked)
- Paid sick leave (in qualifying jurisdictions)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
