Restaurant Shift Supervisor

SSP America•Reno, NV

1d•$24

About The Position

SSP America operates several restaurants throughout the Reno Tahoe International Airport. Responsibilities as a Restaurant Shift Supervisor includes: Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. Understand that our guest is our #1 priority. Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis. Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards. Communicate and clarify major job duties, priorities, and expectations to team members Provide support, direction, and encouragement in helping the team succeed in delivering business goals. observations, discussions, etc., and document both good and unacceptable performance accordingly. Assist team members in developing the skills and abilities necessary for improved performance. Ensure that products are of the highest quality. Responsibility for overseeing cash duties.

Requirements

Ability to pass a 10-Year TSA Background Check
At least 18 years old
High School Diploma or equivalent
Minimum of 1 year of experience in the food & beverage industry
Excellent written and verbal communication

Nice To Haves

Full Service restaurant experience, preferred
FOH and BOH experience is an asset
Barista experience is an asset
Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

Responsibilities

Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
Understand that our guest is our #1 priority.
Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
Communicate and clarify major job duties, priorities, and expectations to team members
Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
observations, discussions, etc., and document both good and unacceptable performance accordingly.
Assist team members in developing the skills and abilities necessary for improved performance.
Ensure that products are of the highest quality.
Responsibility for overseeing cash duties.