About the position
As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.
Responsibilities
- Ensures that all guests are properly greeted, seated, and served.
- Accountable for proper resolution of all guest complaints.
- Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
- Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
- Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
- Trains employees during shift to guarantee proper and productive performance.
- Takes responsibility and verifies that all menu items are prepared and served according to standards.
- Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
- Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
- Responsible for change fund, cash register, and guest check control.
Requirements
- Basic skills such as sanitation, safety, and customer service taught through in-house training.
- Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
- Must be able to communicate clearly.
- Must be able to coordinate multiple tasks simultaneously.
Benefits
- 401(k)
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Educational Assistance with DeVry University with complimentary laptop
- Immediate Family Members are also eligible
- Competitive Pay with Service Award Incentive
- Get paid daily through Daily Pay!
- Comprehensive Health Benefits including Medical, Dental, Vision, and more!
- 401(k) retirement savings with company match
- All you can eat pancakes + meal discounts!
- Development Pathway: Step by step process to grow your career
- 3 College Credits hours for completing manager training
