Restaurant Shift Manager

Chick-fil-A•Audubon, NJ

33d

About The Position

Are you a highly skilled and motivated individual seeking a dynamic role as a Store Manager? Do you thrive in a positive, people-focused environment where teamwork and leadership development are key? Join Chick-fil-A, where working goes beyond just a job. As a Store Manager, you will have the opportunity to lead a team effectively, ensuring exceptional customer service and financial performance. You will be responsible for every aspect of store supervision, resource management, stock control, and staff training. We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail. Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store. The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience. More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied. We are looking for enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A Audubon & Barrington. We pride ourselves in having the best people in the business. This is a fast paced environment and we have high expectations of our employees, but we also take good care of our team. We are looking for enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A Audubon. We pride ourselves in having the best people in the business. Your support in the restaurant will be essential to our restaurant in continuing to be "remarkable". Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Reliable
Accommodating
Courteous
Friendly

Responsibilities

Ensuring that products and guests' experience are consistent with our brand, culture and standard of excellence
Effectively communicate clearly with guests, team members and leaders
Customer service; courteously greet guests, take orders, explain and suggest menu items
Stand for periods of up to 8 hours in length
Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping restrooms clean
Preparing, assembling and serving products to food stations and guests
Ensure restaurant complies with food safety and Health Inspection Standards
Assemble, clean, maintain and operate: general equipment, soft serve machine, and soda towers
Provide Leadership to ensure your S.H.I.F.T. operates with excellence
Provide on-going Coaching that fosters the CFA culture and operational excellence
Perform Manager responsibilities
Staging, assigning or delivering catering creating remarkable guest experiences
Be competent and confident in your responsibilities as a manager
Create the game-plan for your shift, ensure shift is set up for success
Assign registers and have a drawer ready for TM's before they arrive on shift
Answer the phone and respond or handle the matter appropriately
Resolve Guest issues and complaints appropriately
Take catering orders over the phone, enter into the system, confirm payment method, and notify marketing director and catering coordinators of exceptionally large orders and deliveries immediately
Ensure TM's clock-in and clock-out according to their scheduled shift
Monitor breaks, particularly for minors
Make appropriate judgment calls when the store is slow or busy - if slow, ask for volunteers to leave early; if busy, ask for volunteers to stay later or send a message out for TM's to come in early
Take ownership and keep a pulse on all aspects of the store: DT, FC and DR. Ensure all areas of the business are flowing smoothly, Guests are being served, the DR, restrooms and parking lot are clean, disinfecting protocols followed, team members meet ALL uniform requirements etc.
Count any drawers at the end of your shift
Before you leave, communicate any relevant details to the next Manager on duty and set the next shift up for success