Restaurant Shift Leader

Potbelly Sandwich Shop•Columbus, OH

28d•$19

About The Position

A Shift Leader's role is to model and behave according to company values. This position is responsible for leading a shift by managing and developing Associates (Team Members) to execute outstanding product quality and customer service while building sales and controlling costs for each shift. What's in it for you: Career Advancement and Professional Development: Opportunities to grow and enhance your skills. Who We Are: Potbelly restaurant is owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
1 year of supervisory experience in a restaurant or retail environment.
Willingness to be trained and pass a Food Safety Certification course.
Ability to thrive in a fast-paced environment.
Strong customer service, communication, and organizational skills.

Responsibilities

Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training.
Know and support appropriate personnel policies, labor laws, and safety procedures.
Ensure all security procedures are executed (safe procedures, opening/closing procedures, etc.).
Transition into opening/closing duties.
Make customers really happy.
Resolve customer complaints/issues.
Empower Associates to ensure all customers leave happy.
Execute and support all food safety requirements and practices.
Lead Associates to open, transition, and close shifts without supervision.
Manage and organize the line and delegate duties to Associates.
Know and uphold standards for product quality.
Work the line as needed.
Ensure back-of-the-house procedural standards are met.
Promote sales on the shift by executing the marketing plan within the four walls.
Control food costs, labor, waste, and cash on the shift.
Count drawers and follow proper daily cash handling procedures.