Restaurant Shift Leader

Potbelly • Dublin, OH

99d • $19

About The Position

A Shift Leader's role is to model and behave according to company values. This position is responsible for leading a shift by managing and developing Associates (Team Members) to execute outstanding product quality and customer service while building sales and controlling costs for each shift.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• 1 year of supervisory experience in a restaurant or retail environment.
• Willingness to be trained and pass a Food Safety Certification course.
• Ability to thrive in a fast-paced environment.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training.
• Know and support appropriate personnel policies, labor laws, and safety procedures.
• Ensure all security procedures are executed (safe procedures, opening/closing procedures, etc.).
• Transition into opening/closing duties.
• Make customers really happy.
• Resolve customer complaints/issues.
• Empower Associates to ensure all customers leave happy.
• Execute and support all food safety requirements and practices.
• Lead Associates to open, transition, and close shifts without supervision.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the shift by executing the marketing plan within the four walls.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

Benefits

• Career Advancement and Professional Development: Opportunities to grow and enhance your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED