Restaurant Shift Lead - MI

Qdoba-posted about 2 months ago
$16 - $18/Yr
Full-time • Entry Level
Woodhaven, MI
1,001-5,000 employees
Food Services and Drinking Places
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The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. The Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance.

  • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
  • Treats all team members with respect and dignity.
  • Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
  • Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
  • Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
  • Reviews, practices, and modifies as needed to continuously improve the guest experience.
  • Supports General Manager to Identify and train internal candidates for Shift Lead positions.
  • Assist in the training, of employees and ensures operations are executed per company operational standards.
  • Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager.
  • Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
  • Helps identify trends and assist actions for improvement.
  • Monitors costs and adherence to budget and restaurant goals.
  • Complies with all State and Federal labor laws and regulations.
  • To remain compliant with state and federal laws, you must be at least 18 years old.
  • Education: High school diploma or equivalent required.
  • 6+ months of restaurant operations experience.
  • Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
  • Ability to communicate in English is required, Spanish comprehension is helpful.
  • Fundamental reading, writing, math and computer/POS skills are required.
  • Must have access to adequate transportation.
  • May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
  • May be required to operate/access equipment at standard heights while walking or standing during entire shift.
  • Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
  • Must be able to work weekends and holidays.
  • Medical, Dental, Vision, & 401k for eligible employees
  • PTO (including vacation and sick where eligible)
  • Tuition reimbursement
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