Restaurant Service Manager

One Lifestyle • Pflugerville, TX

121d • Onsite

About The Position

The Restaurant Service Manager is responsible for ensuring guests have a great experience while visiting our restaurant, leading and managing the front of house team members, participating in recruitment efforts, coordinating and managing all on-site front of the house training initiatives, and adhering to all required health and safety standards. This role focuses on creating positive, memorable experiences for our customers, guests, residents, and clients alike.

Requirements

• At least two (2) years of bar or restaurant operations management experience.
• High School Diploma or equivalent.
• Previous experience leading bar or restaurant kitchen operations required.
• Strong leadership skills.
• Ability to multitask and maintain a sense of urgency in a dynamic, fast-paced environment.
• Strong attention to detail.
• Team player with a positive attitude and excellent customer service skills.
• ServSafe certification preferred.
• ABC Certification where applicable.

Responsibilities

• Ensures staff is consistently providing positive, memorable experiences to all guests.
• Continuously pushes to meet financial objectives and drive to increase sales and customer base.
• Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.
• Partners with the leadership team to ensure that all guest experiences are properly managed.
• Works with the corporate training team to retrain and position employees.
• Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
• Ensures service teams are ready to execute needs and requests of LC Events team.
• Works with frontline staff and home office administration to ensure proper onboarding processes are followed.
• Assists with food prep, cooking, serving or bar duties when required.
• Manages staff under the direction of the General Manager.
• Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability.
• Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.
• Leads by example to ensure that guests receive outstanding experiences every time.
• Adheres to alcohol policy as dictated by company, local and national regulation.
• Coordinates and manages all on-site front of house training initiatives and programs.
• Documents performance issues, including recognizing staff and writing employee reviews.
• Coordinates service staff and resources for special events and social gatherings.

Benefits

• Full Suite of Health Benefits
• Retirement Plan with Company Match
• Competitive PTO policy
• Generous parental and family leave
• Strong Company Culture
• Career Growth Opportunities
• Community Engagement and Volunteerism

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED