Restaurant Server
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About The Position
The role of the Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner. Ensures proper set up of tables to in the lounge. Inspects linen, silver, china and other items prior to using them. Takes customer orders and provides suggestions for both beverage and food. Reports beverage orders to bartenders, ensure drinks are garnishes before serving. Coordinates service with other servers and Chef. Serves food and beverages to guests, refills beverages as needed. Removes dirty glasses, linens and dishes from lounge area. Responds to customer requests and complaints. Cleans lounge area during and after events. Adheres to legal and/or company policies and standards. Understands and follows the laws and guidelines for beverage service. Closes out the customer’s bill applying cash and credit cards in accordance with established procedures. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.
