Restaurant Server

Perkins Restaurant & Bakery - CyHawk Hospitality Inc. • Waterloo, IA

108d

About The Position

Perkins Restaurant is now hiring Servers for our Perkins Restaurant in Waterloo. The position involves providing friendly and efficient service in a timely manner to guests according to company policies, procedures, programs, and performance standards. The server is expected to show genuine hospitality while providing guests with a memorable experience, maintaining professionalism, and a positive, friendly attitude.

Responsibilities

• Reports to work well-groomed, in clean and proper uniform and practices good personal hygiene.
• Greets guests in a courteous and respectable way when seated at station.
• Welcomes guests immediately upon seating with a non-scripted greeting.
• Offers menu suggestions, answers questions, and anticipates guests’ needs using acquired menu knowledge.
• Checks completed food orders for accuracy, appearance, and temperature, and delivers to the table immediately.
• Shows a desire to please with genuine hospitality, personality, and specific suggestions at every step.
• Actively engages guests who have concerns and remedies them.
• Ensures that each guest is 100% satisfied with his/her dining experience.
• Keeps tables/station, pantry line area, and dining room common areas clean.
• Completes assigned Perkins cleaning system duties.
• Attends to any additional guests’ needs or requests.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including rolling silverware, restocking cleaning work stations, and bussing tables.
• Executes the service cycle and team responsibilities at all times.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies and safety problems.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions.
• Writes guest check and/or operates POS equipment pursuant to company policies.
• Anticipates, identifies, and corrects system breakdowns to achieve maximum guest satisfaction.
• Maintains service stations, garnish line, service bar, and common areas of the restaurant.
• Restocks service station with glasses, tea, ice, and plates.
• Fills condiments and sorts, polishes, and rolls silverware.
• Cleans mirrors and artifacts.
• Runs food for all servers to ensure hot food is served hot.

Benefits

• Supportive ownership that believes in family.
• Closed on Christmas Day.
• Yearly anniversary checks for continued employment.
• Free Employee Meals and family discounts.
• Competitive wages for your experience.
• Paychecks delivered weekly.
• Flexible hours & schedules.
• Structured training program for all positions.
• Referral bonus for great employees who recruit other great employees.
• Career path that rewards you financially for your advancement within the company.

What This Job Offers