Restaurant Server

Margaritaville Resort Cape Cod•Hyannis, MA

1d•$7

About The Position

Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun, growth, and the spirit of optimal hospitality in an atmosphere of fun, sun, and good vibes. Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of our team. 90% of our team members say, "I Love My Job' and 92% say they are proud to work for Margaritaville Landshark. Job Overview: Serves guests with food and beverages in a positive and friendly manner. Presents ordered choices in a prompt and efficient manner. Maintains dining ambiance with an enthusiastic attitude. Responsible for maintaining restaurant premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience. The following duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Margaritaville restaurant servers are responsible for providing excellent food service to guests. They take orders, deliver food & drinks, and operate the point-of-sale system. They are able to handle multiple tasks in a fast-paced environment with minimal supervision. The following duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Requirements

One to two years of experience working as a food and beverage server in a high-volume restaurant or an equivalent combination of education and experience
Good written and verbal communication skills, and the ability to interact professionally with others
Good judgment and decision-making abilities
Adherence to company policy for responsible alcohol service, including verifying that guests who purchase alcohol are at least 21 years old
Knowledge of recipes and procedures for preparing alcoholic and non-alcoholic beverages, and suggestive selling techniques
The ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals

Nice To Haves

Energetic
Professional
Passionate servers about hospitality

Responsibilities

Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
Takes orders and delivers food and beverages on time.
Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
Maintains positive guest satisfaction by exceeding service expectations.
Handles guest complaints or directs them to a manager.
Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
Sets up and breaks down equipment and supplies.
Ensures floors are always clean of debris.
Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plateware/silverware/etc.
Scrapes, racks, and stacks glassware/plateware/silverware properly in dishwashing area.
Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.
Assists management in training new Staff Members within their department when applicable.
Completes all opening, running, and closing duties as assigned.
Delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans.
When necessary, will occasionally assist the host person with greeting and seating guests.
Maintains high-level of knowledge regarding the company’s products and happenings and communicates properly to guests; establishes rapport with all guests through name recognition.
Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
Adheres to responsible alcohol service established by company policy.
Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
Adheres to all company policies and procedures as established in the Staff Member Handbook.