PM Restaurant Server at Ironwood (Part-time) - The Valley Hotel, Curio by Hilton

Valor Hospitality Partners • Ironwood, MI

1d

About The Position

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

Requirements

• High school education or equivalent experience.
• Three - six months in a food/beverage services environment or establishment.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Able to read, speak and understand English.
• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Communicate information and hotel services to management, staff and guests.

Responsibilities

• Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor always.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested or deemed necessary by management.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED