Restaurant Server - The Creek

Seneca Gaming Corporation•Buffalo, NY

2d•Onsite

About The Position

The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer. This position requires the ability to interact with the public, speak English clearly, and remember details, as well as physical exertion involving walking, standing, turning, bending, lifting, and carrying. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. Seneca Gaming Corporation's mission is to provide the best place to work and play, reflected in their BEST Service Standards. They prioritize the well-being of team members and guests, aiming to exceed expectations by encouraging every team member to use their voice. The company is committed to sustainable practices for long-term growth and stability.

Requirements

Must have outgoing, friendly personality and a cheerful accommodating disposition.
Must remain calm and professional in a fast paced environment.
Must be 18 years of age or older upon employment.
Six months’ previous customer service experience required.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Nice To Haves

High school diploma or equivalency preferred.
High volume experience preferred.

Responsibilities

Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
Provide prompt, friendly, and courteous service of food and beverage to all our guests.
Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
Have a strong understanding of the philosophy and goals associated with Seneca Niagara Casino & Hotel and are supportive of them at all times.
Perform any duties assigned by the manager or shift manager.
Assist all employees (day and evening) in performing their duties whenever required and work as one team.
Be familiar with all check and cashing procedures.
Works in a designated area and is attentive to guests at all times and exceeds guest’s expectations.
Adhere to all policies and procedures pertaining to liquor laws.
Be knowledgeable of Seneca Niagara Casino & Hotel’s history as well as the map of the property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
Maintain full knowledge of menu, wine lists, and daily specials.
Greet all guests within one minute in a friendly and courteous manner using positive body language.
Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
Relay all guest complaints and or compliments to manager or supervisor on duty.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Review all information posted in designated area, including stations, upcoming events, and 86 board, etc.
Review reservation book to identify VIP’s, special guests, and large parties.
Maintain a neat and organized work station.
Keep wait stations clean, organized and stocked.
Pre-bus all tables.
Take guest checks up to cashier; do not wait for guest to take their own check up to register.
General upkeep of restaurant. (ex: Pick up debris or litter from floors, sweep when needed, etc.)
Follow weekly designated side work duties.
Visit all tables during service to insure guest satisfaction.
Upon departure, assist guests with coats and chairs, thanking them, and inviting them to return.
Follow all tip out procedures according to standards.