Restaurant Server

BBL Hospitality•City of Troy, NY

1d•Onsite

About The Position

The Restaurant Server will provide friendly, responsive service to create an exceptional dining experience for all guests. The primary objective is to ensure guests have a marvelous time, encouraging them to return again and again. This role is responsible for the guest experience and reports directly to the restaurant manager.

Requirements

Be able to communicate and understand the predominant language(s) of guests.
Must have a basic knowledge of dining room and service procedures and functions.
Possess basic math skills.
Have the ability to handle money.
Operate a point-of-sale system.

Responsibilities

Welcome and greet guests.
Make all guests feel comfortable and personally taken care of.
Inform guests of specials and menu changes.
Make recommendations guests will enjoy.
Answer questions about food, beverages, and other restaurant functions and services.
Take food and beverage orders from guests.
Enter orders in the point-of-sale system, relaying them to the kitchen and bar.
Deliver food and beverages from the kitchen and bar to guests in a timely manner.
Perform side work at the start and end of each shift as required by service station assignment.
Maintain clean service areas.
Monitor and observe guests' dining experience.
Ensure guests are satisfied with the food and service.
Respond promptly and courteously to any requests.
Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
Be ready and willing to assist fellow servers as situations arise.
Be ready and willing to assist busperson with clearing and resetting tables.
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.